Hereafter, 10X Digital Enterprises, LLC. will be referred to as, “we”, “us”, “our” and “our services”. You as the client will hereafter be referred to as “you” and “your”. "Personal data" means any information related to a natural person or Data Subject that can be used to directly or indirectly identify the person.
For the purposes of the EU General Data Protection Regulation ("GDPR"), we are the Data Controller, that determines the purposes, conditions, and means of the processing of personal data.
1. Collection of Information
1.1 Registration and Payment Information
When ordering, registering or using our Services, as appropriate you will directly provide or submit information to us. Registration and payment information includes, for example:
Your name and password
Billing information such as billing address or credit card information
Your contact information such as your e-mail address or mailing address
All content that you create, share or upload on our Server during the course of registration and payment activities
1.2 Your Content
As described in our "Terms of Service", Your Content such as 360-degree photos, designs, models, data sets, images and documents will be submitted or uploaded to our cloud server in the course of engaging with our Services. Photos or any similar materials may include incidental personal information. We do not use this personal information for any purpose other than providing our Services that you signed up for. However, this information may be publicly displayed if you choose to publish the Results which may be created from our Services. If you do not want to publicly display personal information within these photos, you should not publish the Results containing these photos. You may also choose to disable or hide any photos containing personal information before you publish the Results to keep them from being publicly displayed.
1.3 Automatically Collected Information
When you use our Services, we automatically collect certain information about you through the Services, such as:
Your internet protocol (IP) address, URL and location
The date and time associated with transactions
Metadata concerning photos you have uploaded
Other interactions with the Services regarding your activities, (such as the links you click and pages you view), within the Services and other standard server-log information
2. The Purposes of Processing Your Information
We will use your information which may include Personal Data we collect to provide and improve our Services. Examples of such use include:
Develop and improve the Services
Understand your needs and interests to provide personalized Services
Administer your use of the Services and process your transactions and billing
Enhance the security and safety of the Services by identifying and authenticating “You”
Send you periodic information about us including newsletters, voluntary surveys, new applications, special offers or promotions, and information about events and updates
Conduct data and system analytics, including research to improve the Services
If at any time you would like to unsubscribe from receiving future newsletter emails, we include detailed unsubscribe instruction at the bottom of each email.
We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit or access your personal data. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database, only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential.
We will not share, sell, trade or otherwise transfer your personal information that we collect about you with outside parties except when we have your consent or to provide products or services you have requested. This does not include trusted third parties who assist us in operating our business activities, conducting our business or servicing you, as long as those parties agree to keep this information confidential. We may, however, share anonymous data in the aggregate, (in a form that does not personally identify you), with outside parties.
We may disclose information about you in any of the following situations: (i) If we receive a subpoena, warrant or any request from a court or other governmental entity that seeks data relating to the Services, (collectively, a “Legal Request”), we may be legally obligated to release your information; (ii) To enforce our Services policies or to protect ours or others’ rights, property or safety; (iii) In the event of a merger, acquisition or bankruptcy, management of our customer information may be transferred to its successor or assign, regardless of age; (iv) Also, we may disclose information that has been aggregated or that otherwise does not personally identify you for the use of marketing, advertising, analytics or other uses to improve our Services.
5. Transferring Data Internationally
Our headquarter is based in Seattle , WA and operates the Cloud Services using Amazon Web Service. Your Personal Data will be stored in its one of data centers in the United States while other Your Content including photos that you submit to our Cloud Services will be stored in the nearest international Amazon Web Service Region to the address that you provided us.
By dealing with us and submitting your Personal Data, you agree to the transfer, storage, and/or processing of your Personal Data.
6. Data Retention
We use physical, technical, organizational, and administrative safeguards to help protect your Personal Information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive Personal Information (such as your account number) during transmission. We will retain your Personal Information for as long as you have your account with us, or as long as is needed for us to be able to provide the agreed Services to you.
This may include keeping your personal information after you have deactivated your account for the period of time needed for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our terms of services. Our general retention policy is to retain information for 6 years.
7. Cookies Policy
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
We don’t use our own cookies including essential cookies to authenticate users. However, we use various third party software on our Web pages, and they may place a number of cookies files in your web browser when you use and access our web-based Services including the home page. Third-party software may use their cookies to enable certain functions, to provide analytics, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
We are in compliance with the requirements of COPPA, (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our Services are all directed to persons who are at least 13 years of age or older. If we detect that any personal information of children under 13 years of age has been collected without the consent of a parent or guardian, we will take the proper steps to delete the information.
9. EU Citizen's Rights
If you are a citizen of the European Union, you are entitled to the following rights:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
CONTACT VR Agency 360
Mail us a letter:
For Customers and Authorized Users who use VR Agency 360 in the USA and Canada: